Travel Manager - Resume Example & Template

Resume of Travel Manager in Text Format

RAHUL RATHI

Phone: 9953776253 | Email: info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes

TRAVEL MANAGER -leveraging 4+ years of experience

A meticulous travel manager is competent in coordinating and managing travel arrangements for individuals or organizations. Ensuring efficient and seamless travel experiences while maintaining cost-effectiveness and high-quality customer service, also endowed with excellent problem-solving and strong management skills, allowing for repetitive business.  

PROFILE SUMMARY 

• Proficient in cultivating and enhancing relationships with existing and potential customers, ensuring exceptional customer satisfaction, and delivering quality service while surpassing financial objectives.
• Skilled in overseeing operational responsibilities to achieve the satisfaction of customers (guests, employees, corporate, and owners), while upholding high service standards and exceeding financial targets.
• Adept at negotiating with vendors to secure the most advantageous terms, thereby ensuring profitability for customers.
• An expert in handling travel bookings, coordinating arrangements, and providing exceptional service to customers.
• Service skilled, oriented in promptly and satisfactorily addressing client complaints, and resolving issues to ensure customer satisfaction.
• Demonstrates dexterity in efficiently planning and organizing business/personal trips, while carefully managing financial and time constraints.

CORE COMPETENCIES

• Travel Booking
• Hotel Reservations
• Vendor Management
• Travel Arrangements
• International Travel Booking
• Communication Skills
• Customer Service
• Budgeting and Finance
• Problem-Solving

PROFESSIONAL EXPERIENCE 

Panda Express, Mumbai | Nov 2022 - Present 

Travel Manager

• Negotiating preferred rates with vendors of direct travel.
• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Overseeing the end-to-end process of travel arrangements, including flights, accommodation, ground transportation, and any other travel-related services.
• Planning travel accommodations, booking flights, hotels, and car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Developing and implementing travel policies, procedures, and programs that align with the organization's objectives and budgetary constraints. 
• Handling a team of Travel Agents, focusing on talent development, employee engagement, and coaching.
• Ensuring the safety and security of travelers by implementing risk management strategies, providing travel advisories, and establishing emergency protocols.

ABC Corporation, Mumbai | May 2020 - Oct 2022 

Travel Manager

• Actively participated and assisted staff in providing exceptional service to customers. 
• Guaranteed all travel was in compliance with corporate policy, the airlines, Indigo, and Air India.
• Created repeat business by developing long-term relationships with regular customers.
• Developed an official company page on Facebook to facilitate interaction with customers.
• Managed the web-based expense reporting tool for thousands of employees and reports annually.
• Assisted with any travel-related issues that may arise.
• Collaborated with others to maintain and enforce the Corporate Travel & Expense Policy.
• Provided guidance and support to employees or travelers regarding travel booking procedures, expense reporting, and reimbursement processes.
• Analyzed and prepared reports on travel spend.

The Delta Corporation, Pune | Jun 2019 - Apr 2020 

Travel Counsellor

• Understood clients’ travel requirements and asked relevant questions to gather as much information as possible.
• Outlined all options regarding possible destinations, flights, car rentals, accommodation, and exchange rates, as well as discussed issues like safety and immunization with clients.
• Meticulously captured all client information into databases.
• Booked flights and accommodation and arranged car rentals as per client specifications.
• Ensured clients were provided with an itinerary and schedule where required.
• Answered all clients’ questions and addressed complaints as soon as possible.
• Reported to the travel manager.
• Kept all client information strictly confidential.
• Provided friendly service and built professional relationships with clients.

CERTIFICATION 

    • Awarded with Certified Travel Associate.

    • Awarded with Certified Travel Counsellor.

    • Awarded with International Air Transport Association.

    • Awarded with Tourism and Management Certificate.

ACADEMIC CREDENTIALS 

EDUCATION: 

• MBA in Tourism Management, Symbiosis University, Pune, Jun 2017 - Jun 2019 
• BBA in Tourism Management, Mumbai University, Mumbai, Apr 2014 - May 2017

PERSONAL DOSSIER

Languages Known- English and Hindi