Resume of Travel Manager in Text Format
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TRAVEL MANAGER -leveraging 4+ years of experience
A meticulous travel manager is competent in coordinating and managing travel arrangements for individuals or organizations. Ensuring efficient and seamless travel experiences while maintaining cost-effectiveness and high-quality customer service, also endowed with excellent problem-solving and strong management skills, allowing for repetitive business.
- Proficient in cultivating and enhancing relationships with existing and potential customers, ensuring exceptional customer satisfaction, and delivering quality service while surpassing financial objectives.
- Skilled in overseeing operational responsibilities to achieve the satisfaction of customers (guests, employees, corporate, and owners), while upholding high service standards and exceeding financial targets.
- Adept at negotiating with vendors to secure the most advantageous terms, thereby ensuring profitability for customers.
- An expert in handling travel bookings, coordinating arrangements, and providing exceptional service to customers.
- Service skilled, oriented in promptly and satisfactorily addressing client complaints, and resolving issues to ensure customer satisfaction.
- Demonstrates dexterity in efficiently planning and organizing business/personal trips, while carefully managing financial and time constraints.
- Travel Booking
- Hotel Reservations
- Vendor Management
- Travel Arrangements
- International Travel Booking
- Communication Skills
- Customer Service
- Budgeting and Finance
Panda Express, Mumbai | Nov 2022 - Present
- Negotiating preferred rates with vendors of direct travel.
- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Overseeing the end-to-end process of travel arrangements, including flights, accommodation, ground transportation, and any other travel-related services.
- Planning travel accommodations, booking flights, hotels, and car rentals, and coordinating activities.
- Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
- Researching travel deals and evaluating prices and services.
- Arranging travel accommodations for business visitors.
- Creating, optimizing, and monitoring corporate travel policies.
- Preparing travel budget reports.
- Developing and implementing travel policies, procedures, and programs that align with the organization's objectives and budgetary constraints.
- Handling a team of Travel Agents, focusing on talent development, employee engagement, and coaching.
- Ensuring the safety and security of travelers by implementing risk management strategies, providing travel advisories, and establishing emergency protocols.
ABC Corporation, Mumbai | May 2020 - Oct 2022
- Actively participated and assisted staff in providing exceptional service to customers.
- Guaranteed all travel was in compliance with corporate policy, the airlines, Indigo, and Air India.
- Created repeat business by developing long-term relationships with regular customers.
- Developed an official company page on Facebook to facilitate interaction with customers.
- Managed the web-based expense reporting tool for thousands of employees and reports annually.
- Assisted with any travel-related issues that may arise.
- Collaborated with others to maintain and enforce the Corporate Travel & Expense Policy.
- Provided guidance and support to employees or travelers regarding travel booking procedures, expense reporting, and reimbursement processes.
- Analyzed and prepared reports on travel spend.
The Delta Corporation, Pune | Jun 2019 - Apr 2020
- Understood clients’ travel requirements and asked relevant questions to gather as much information as possible.
- Outlined all options regarding possible destinations, flights, car rentals, accommodation, and exchange rates, as well as discussed issues like safety and immunization with clients.
- Meticulously captured all client information into databases.
- Booked flights and accommodation and arranged car rentals as per client specifications.
- Ensured clients were provided with an itinerary and schedule where required.
- Answered all clients’ questions and addressed complaints as soon as possible.
- Reported to the travel manager.
- Kept all client information strictly confidential.
- Provided friendly service and built professional relationships with clients.
• Awarded with Certified Travel Associate.
• Awarded with Certified Travel Counsellor.
• Awarded with International Air Transport Association.
• Awarded with Tourism and Management Certificate.
- MBA in Tourism Management, Symbiosis University, Pune, Jun 2017 - Jun 2019
- BBA in Tourism Management, Mumbai University, Mumbai, Apr 2014 - May 2017
Languages Known- English and Hindi
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