Careers

You will be working alongside a team of Content Producers who are responsible for the development, management and execution of career growth-focused content publishing assignments. You would be responsible for managing assignments, communicating with customers and handling escalations. The overall team at Get Set Resumes comprises writers and career consultants who work with candidates for producing mostly career related documents.

Roles & Responsibilities

• Managing High Value accounts and scheduling / assigning work
• Carry out detailed Requirement Analysis with customers, who can range from junior associates to executive management profiles (VP/CXOs) to niche professionals like lawyers and doctors
• Working with a team of writers, ensure work allocation, updation of excels and dashboards timely
• Directly interacting with customers and being the SPOC (Single Point of Contact) for customers and irate clients.
• Act as a Consultant for clients and suggest answers to relevant queries
• Undertake secondary research activities from time to time for value addition in projects
• Suggest and work on new and innovative content and template strategies for the team
• Communicating deliverables to the customers and handling grivances, if any.
• Providing after-sales support to customers.
• Take care of calls from customers and scheduling department calls.
• Scheduling work and prioritizing tasks among the team members.
• Must have excellent spoken & written communication skills (English).
• Knowledge of MS Office is mandatory.

Experience

• 2-7 Years

Roles & Responsibilities

• Write highly technical documents which include professional portfolios, resumes, CVs, Social media profiles, biographies & other documents for clients.
• Extensively use MS Office to produce high-quality, professional-looking documents.
• Showcase excellent spoken & written communication skills when dealing with internal and external stakeholders.
• Talking with customers and delivering assignments as per SLAs.
• Undertake secondary research activities to come up with unique, innovative document formats and content strategies.
• Research for relevant content for various profiles; content / industry jargon to use.
• Careful scrutiny of documents developed for clients.
• Ensure that each document meets prescribed Quality Standards and Norms.
• Strong client servicing orientation with abilities in communicating with clients at the highest level to understand needs and aspirations.
• Confident speaker,not afraid to talk to CXO level customers & Directors of  companies.
• Achieve Process SLAs and generate MIS Reports.
• Conduct research to update self on industry knowledge & trends
• MUST be knowledgeable about the various employable industries and verticals and should understand job profiles
• Should be able to work under minimum supervision

Experience

• 2-4 Years Experience preferred

Roles & Responsibilities

• Researching the best design for various profiles; content / industry jargon to use when listing the client's qualifications, skills, education, and job history.
• Extensively using MS Office to produce high-quality, professional-looking documents.
• Careful scrutiny of Resumes developed for clients.
• Formatting Resumes according to different client formats.
• Ensuring that each Resume meets prescribed Quality Standards and Norms.
• Strong client servicing orientation with abilities in communicating with clients at the highest level to understand needs and aspirations.
• Confident speaker, not afraid to talk to CXO level customers & Directors of companies.
• Achieving Process SLAs and generating MIS Reports.
• Conducting research to update self on industry knowledge & trends
• MUST be knowledgeable about the various employable industries and verticals and should understand job profiles, JDs, resumes and CVs
• Should be able to work under minimum supervision.
• Must have excellent spoken & written communication skills.
• Should have good typing and proofreading skills as well as working knowledge of operating a computer.

Experience

• 0-2 Years Experience preferred

We are looking for an HR to manage and streamline operations. Responsibilities include:

1. Recruitment. Understand recruitment policies and processes and hire the right talent. Conducting due diligence across the Industry and local market conditions and negotiating on compensation and benefits. Anticipate and create a pipeline of candidates for the firm.

2. Operations. Support the needs of the business and execute all day-to-day employee (part time and full time) transactions, as well as transactions with external vendors.

3.  Payroll. Handle payroll of employees (both part time and full time). Handle basic financial transactions and vetting of invoices. Ensuring confidentiality. 

4. On-boarding. On-board new employees and writers to the team. Conduct initial induction and basic training. Maintain knowledge repository. Also facilitate exit and relieving. 

5. Engagement. Engage with employees and resolve queries wherever possible, and pass grievances to senior management for redressal. 

6. Compliance. Ensure full compliance with the firm's policies and processes for all employees.

In addition, execute any practices that positively impact the functioning of the organisation keeping Human Resource at the center.

Key Responsibilities:

• Sell Resume Writing and other Candidate Services to customers through inside sales activities
• Prospect and build a sales pipeline; search and identify potential buyers, establish contacts and generate orders
• Maintain relationship with various firms & consultancies and bring them on board; provide them with necessary support and information
• Manage the pipeline and diligently record interactions with the customers such as calls made, emails sent, etc.
• Operate the CRM (customer relationship management) systems and work as a Point of Contact throughout sales and service delivery as well as handle inquiries
• Assist in widening brand recognition through the use of the social media and other means as required

Desired Candidate Profile:

• Graduation (in any stream) with relevant experience of 0-3 years
• Excellent communication skills in English and ability to hold a conversation with any level of customers
• BPO Experience preferred
• Brilliant listening and convincing skills & should be able to understand customer’s requirement
• We would appreciate if the candidate is knowledgeable about the various employable industries and verticals and is comfortable in understanding job profiles, JDs, resumes, etc. and working knowledge of MS Office tools (Word, Excel) 

Experience:

• 1-5 Years
• International BPO experience would be given weightage

Job Description

Job Description

The Team Lead – Content is responsible for leading and managing the team of Content Producers who are responsible for the development, management and execution of career growth-focused content publishing assignments. The team comprises writers and career consultants who work with candidates for producing mostly career related documents.

Job Responsibilities & Requirements:

• Define the content development plan including text and multimedia components; manage and supervise accounts; schedule deliverables; adhere to delivery timelines and departmental budgets.
• Manage daily operational bottlenecks and strive to resolve them. Create new processes and client servicing standards.
• Speak with clients. Act as the Delivery Lead. Delegate work and get it done on time.
• Establish SLAs. Conduct periodic competitive audits.
• Manage the team and handle escalations. Manage resources and resolve issues as they arise.
• Train and develop the team in order to be able to accept and execute the challenging writing assignments and deliver solutions as per requirements of the clients.
• Supervise writers, editors, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style. Ensure that each document meets prescribed Quality Standards and Norms.
• Undertake secondary research activities to come up with unique, innovative document formats and content strategies.
• Write a minimum number of required documents and career profiles each month.
• Undertake contractual negotiations with writing prospects and issue final contracts after appropriate approvals from senior management.
• Recruitandonboardresourcesasandwhentherequirementarises.
• Maintain proper reporting and MIS. Verify and vet invoices raised by freelance writers.
• Work with the CEO on ad-hoc projects. Produce content for growth hacking, branding and/or marketing.

Success Criteria

Primary criteria for success are customer and employee affinity. Success is measured around lifetime customer value, customer satisfaction, and employee advocacy.

• Customer feedback and survey data. Positive sentiments from social media.
• Website and social media traffic growth. Increases in key search engine keyword rankings.
• An increase in defined customer engagement metrics (measured by users taking the desired action, repeat orders, referrals, etc.)

Experience Preferred:

• 5+ Years

Roles & Responsibilities

• Must have prior experience in writing Resumes or similar Technical Documents.
• Researching the best design for various profiles; content / industry jargon to use.
• Extensively using MS Office to produce high-quality, professional-looking documents.
• Careful scrutiny of documents developed for clients.
• Formatting Resumes according to different client formats.
• Ensuring that each document meets prescribed Quality Standards and Norms.
• Strong client servicing orientation with abilities in communicating with clients at the highest level to understand needs and aspirations.
• Achieving Process SLAs and generating MIS Reports.
• Conducting research to update self on industry knowledge & trends
• MUST be knowledgeable about the various employable industries and verticals and should understand job profiles
• Should be able to work under minimum supervision

Experience

• 0-25 Years
• Prior experience in Technical Writing would be preferred