Store Manager - Resume Example & Template

Resume of Store Manager in Text Format

STORE MANAGER -leveraging 8+ years of experience

Extensive expertise in running profit-generating businesses through inventive merchandising, product control, customer care, operational efficiencies, and staff optimization. Effective leader with a track record of using innovative training to generate highly productive, customer-focused teams. Communicator and collaborator with a high level of proficiency. Proven cost-cutting and revenue-generating abilities. Comprehensive experience directing all parts of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, staff, and payroll administration), with significant retail management training.

PROFILE SUMMARY

• Proficient in delivering excellent service to ensure high levels of customer satisfaction.
• Skilled in motivating the sales team to meet sales objectives by training and mentoring staff.
• Adept in creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Highly skilled in developing and arranging promotional material and in-store displays.
• Experienced in preparing detailed reports on buying trends, customer requirements, and profits.

CORE COMPETENCIES

• Retail Management
• Talent Selection & Training
• Cost Analysis & Reduction
• Process Optimization
• Asset Control
• Marketing & Promotions
• Operations Management
• Customer Service Management
• Supply Chain Management
• Inventory Control
• Vendor Management
• Workforce Optimization

PROFESSIONAL EXPERIENCE

Zepto Grocery, Noida Jan. 2017 – Dec. 2021

Store Manager

• Opened and closed the store, which includes counting cash drawers and making bank deposits.
• Helped customers select products that best fit their personal needs.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Performed comprehensive operational and facility analysis to identify logistic improvements, and streamline inventory flow and shrinkage; implement proactive steps in appropriate corrective action.
• Launched exceptional recruiting, staffing and training programs to build and develop dynamic and highly capable teams; strategically leverage talent and allocate resources to regularly exceed business goals.

Herbalsphere, Greater Noida Jan. 2013 – Aug. 2016

Store Manager 

• Ensured compliance and execution of company customer service and sales training programs and standards are adhered to.
• Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
• Participated in the manager on duty program, which requires a complete understanding of all store procedures.
• Communicated with the corporate office regarding items of specific interest to sales, including merchandising, planning, e-3, and advertising.
• Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection.
• Completed yearly performance evaluations for department associates, made promotional and merit increase recommendations based on performance.
• Ensured staff is scheduled efficiently to maximize sales opportunity and make adjustments accordingly.

ACADEMIC CREDENTIALS

Education – BBA, Guru Gobind Singh Indraprastha University, 2013

PERSONAL DOSSIER

Languages Known: English, French & Hindi 

~References and other documents available upon request ~