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Spa Manager - Resume Example & Template

Spa Managers are responsible for managing the operations of spas. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns. They manage supplies procurement, maintain records from cash deposits and cash registers as well as assist in the store opening and closing procedures. Spa Managers also oversee the hiring of employees, develop staff training programs, and organize workday schedules.

Resume of Spa Manager in Text Format


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SPA MANAGER -leveraging 4+ years of experience

A detail-oriented spa manager with strong organizational skills oversees all aspects of running a spa, including the staff, finances, and facility management. A driven professional, adept at effectively managing spa staff and leading in achieving outstanding results.


  • Proficient in analyzing sales reports, establishing and monitoring employee objectives, and leading motivational team-building initiatives.
  • Qualified to perform financial assessments, create staff schedules, implement spa marketing strategies, and maintain a high level of customer satisfaction.
  • Capable of overseeing inventory management and procurement of supplies and spa items from approved vendors.
  • Experience backed skilled, in conducting performance evaluations for both managerial and hourly staff, and taking appropriate disciplinary measures when necessary.
  • Attentive in addressing client complaints and ensuring prompt and satisfactory resolution of issues.
  • Demonstrates expertise in possessing an in-depth knowledge of spa treatments and products.


  • Spa Management
  • Front Desk Management
  • Performance Reviews
  • Treatment Room Operations
  • Payroll Management
  • Customer Service
  • Retail Sales Management
  • Product Inventory
  • Communication Skills


The Calm Place, Daman | Dec 2022 - Present 

Spa Manager

  • Managing overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost-effectively and efficiently.
  • Providing daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.
  • Maintaining the facility is in peak condition at all times, so as to provide greater customer service.
  • Managing day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations.
  • Assisting in the recruitment, development, and training of support staff.
  • Manages, trains, and motivates all employees reporting and creating an overall calm atmosphere.
  • Providing reviews and creating purchase orders, conducting inventories on a monthly basis.
  • Establishing short-term and long-term goals for each employee and reviewing the status of each goal on a monthly basis.
  • Maintaining the establishment and execution of all departmental goals.
  • Ensuring that workstations are cleaned down at the end of a meal period and food is stored away in the appropriate manner.
  • Providing professional business relationships with all vendors and developing product inventories.
  • Assuring the efficient flow of service and standards are constantly met during service periods.
  • Proficient with all customer requests and queries are responded to promptly and effectively. 

Aroma Thai, Daman | Aug 2020 - Nov 2022 

Assistant Spa Manager

  • Resolved and processed discrepancies on a daily basis, as necessary including but not limited to cash gratuity distribution, cash till drops, till reconciliation.
  • Managed all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback, and concerns.
  • Conducted monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for.
  • Responsible for assisting with researching, analyzing, and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
  • Monitored inventory items to ensure proper control, the ability to facilitate guest needs, and maintenance of health club standards.
  • Maintained knowledge of current trends in the spa industry, with a complete understanding of the latest treatment modalities, product lines, retail, and equipment.
  • Provided to the Spa Director any data pertaining to the operation of the spa as requested.
  • Followed all company safety and security policies and procedures; reported maintenance needs, accidents, injuries, and unsafe work conditions to the manager; completed safety training and certifications.
  • Developed and maintained positive working relationships with others; support team to reach common goals; listened and responded appropriately to the concerns of other employees.

The Ajanta Hotel, Daman | Aug 2018 - Jul 2020 

Spa Concierge

  • Set up and maintained spa areas including refreshments.
  • Guided guests to their appointments as they relate to Spa offerings.
  • Handled all guest interactions with the highest level of hospitality and professionalism.
  • Took responsibility to rectify hazardous situations, and reporting major areas of concern to the person in-charge.
  • Appropriately utilized reservation systems, maintenance records, and guest experience databases as vehicles of communication to ensure guest satisfaction.
  • Took reservations and provided the highest level of recommendations for guests.
  • Ensured compliance with daily and opening/closing checklists by walking and ensuring all spa areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
  • Properly managed and stocked retail offerings including inventory processes and communication of product needs.
  • Assisted in answering product and treatment questions, as well as assisted guests with the use and set-up of spa space and equipment.


  • Certified Spa Manager (CSM) - Offered by the International Spa Association (ISPA)-(Online)
  • Certified Spa Supervisor (CSS) - Offered by the International Spa Association (ISPA)-(Online)
  • Spa and Wellness Management Certificate - Offered by Cornell University's School of Hotel Administration-(Online)
  • Advanced Spa Management Certificate - Offered by the University of California-(Online)



  • Post Graduation Diploma in Spa Management, Indian Institute of Spa Research and Management, Bhopal, May 2016 - Jun 2018
  • B.Sc in Spa Management, Indian Institute of Spa Research and Management, Bhopal, Jul 2013 - Apr 2016


Languages Known- English, Hindi, and Gujarati


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