Spa Manager - Resume Example & Template

Resume of Spa Manager in Text Format

RAHUL KUMAWAT

Phone: 9953776253 | Email: info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes

SPA MANAGER -leveraging 4+ years of experience

A detail-oriented spa manager with strong organizational skills oversees all aspects of running a spa, including the staff, finances, and facility management. A driven professional, adept at effectively managing spa staff and leading in achieving outstanding results.

PROFILE SUMMARY 

• Proficient in analyzing sales reports, establishing and monitoring employee objectives, and leading motivational team-building initiatives.
• Qualified to perform financial assessments, create staff schedules, implement spa marketing strategies, and maintain a high level of customer satisfaction.
• Capable of overseeing inventory management and procurement of supplies and spa items from approved vendors.
• Experience backed skilled, in conducting performance evaluations for both managerial and hourly staff, and taking appropriate disciplinary measures when necessary.
• Attentive in addressing client complaints and ensuring prompt and satisfactory resolution of issues.
• Demonstrates expertise in possessing an in-depth knowledge of spa treatments and products.

CORE COMPETENCIES

• Spa Management
• Front Desk Management
• Performance Reviews
• Treatment Room Operations
• Payroll Management
• Customer Service
• Retail Sales Management
• Product Inventory
• Communication Skills

PROFESSIONAL EXPERIENCE 

The Calm Place, Daman | Dec 2022 - Present 

Spa Manager

• Managing overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost-effectively and efficiently.
• Providing daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.
• Maintaining the facility is in peak condition at all times, so as to provide greater customer service.
• Managing day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations.
• Assisting in the recruitment, development, and training of support staff.
• Manages, trains, and motivates all employees reporting and creating an overall calm atmosphere.
• Providing reviews and creating purchase orders, conducting inventories on a monthly basis.
• Establishing short-term and long-term goals for each employee and reviewing the status of each goal on a monthly basis.
• Maintaining the establishment and execution of all departmental goals.
• Ensuring that workstations are cleaned down at the end of a meal period and food is stored away in the appropriate manner.
• Providing professional business relationships with all vendors and developing product inventories.
• Assuring the efficient flow of service and standards are constantly met during service periods.
• Proficient with all customer requests and queries are responded to promptly and effectively. 

Aroma Thai, Daman | Aug 2020 - Nov 2022 

Assistant Spa Manager

• Resolved and processed discrepancies on a daily basis, as necessary including but not limited to cash gratuity distribution, cash till drops, till reconciliation.
• Managed all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback, and concerns.
• Conducted monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for.
• Responsible for assisting with researching, analyzing, and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
• Monitored inventory items to ensure proper control, the ability to facilitate guest needs, and maintenance of health club standards.
• Maintained knowledge of current trends in the spa industry, with a complete understanding of the latest treatment modalities, product lines, retail, and equipment.
• Provided to the Spa Director any data pertaining to the operation of the spa as requested.
• Followed all company safety and security policies and procedures; reported maintenance needs, accidents, injuries, and unsafe work conditions to the manager; completed safety training and certifications.
• Developed and maintained positive working relationships with others; support team to reach common goals; listened and responded appropriately to the concerns of other employees.

The Ajanta Hotel, Daman | Aug 2018 - Jul 2020 

Spa Concierge

• Set up and maintained spa areas including refreshments.
• Guided guests to their appointments as they relate to Spa offerings.
• Handled all guest interactions with the highest level of hospitality and professionalism.
• Took responsibility to rectify hazardous situations, and reporting major areas of concern to the person in-charge.
• Appropriately utilized reservation systems, maintenance records, and guest experience databases as vehicles of communication to ensure guest satisfaction.
• Took reservations and provided the highest level of recommendations for guests.
• Ensured compliance with daily and opening/closing checklists by walking and ensuring all spa areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
• Properly managed and stocked retail offerings including inventory processes and communication of product needs.
• Assisted in answering product and treatment questions, as well as assisted guests with the use and set-up of spa space and equipment.

CERTIFICATIONS 

• Certified Spa Manager (CSM) - Offered by the International Spa Association (ISPA)-(Online)
• Certified Spa Supervisor (CSS) - Offered by the International Spa Association (ISPA)-(Online)
• Spa and Wellness Management Certificate - Offered by Cornell University's School of Hotel Administration-(Online)
• Advanced Spa Management Certificate - Offered by the University of California-(Online)

ACADEMIC CREDENTIALS 

EDUCATION: 

• Post Graduation Diploma in Spa Management, Indian Institute of Spa Research and Management, Bhopal, May 2016 - Jun 2018
• B.Sc in Spa Management, Indian Institute of Spa Research and Management, Bhopal, Jul 2013 - Apr 2016

PERSONAL DOSSIER

Languages Known- English, Hindi, and Gujarati