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Reservation & Backoffice Executive - Resume Example & Template

The reservation and back office executive should be quick and efficient to provide the needed support to the front office. It is crucial to understand their duties and responsibilities in order to know their contribution. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.

Resume of Reservation & Backoffice Executive in Text Format


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RESERVATION & BACK-OFFICE EXECUTIVE -leveraging 2+ years of experience

A highly organized and detail-oriented professional with experience as a Reservation and Back Office Executive. Skilled in providing exceptional customer service and efficiently managing reservation processes. Possesses excellent communication skills and is adept at maintaining a smooth flow of operations in the back office while ensuring seamless coordination with front office teams.


  • Proficient in aligning all aspects of reservations and up-selling activities to ensure exceptional customer service delivery.
  • Skilled in effectively managing group blocks, collaborating with sales to support group reservations, monitoring inventory, and adhering to cut-off dates, while fostering positive relationships with both existing and prospective customers.
  • Successful in maintaining an accurate and up-to-date reservation system that fosters customer loyalty and satisfaction.
  • Experienced in generating comprehensive weekly reports for review by the general manager, encompassing reservations, hotel room rates, banquet and sales event room reservations.
  • Adept at managing group room allotments by dynamically adjusting room availability as per demand.
  • Capable of handling guest complaints with an objective approach, assessing their validity, and determining appropriate compensation to ensure guest satisfaction.
  • Proficient in effectively managing hotel room inventory to maximize revenue generation and enhance customer satisfaction levels.


  • Room Reservations and Management
  • Group Reservations
  • Guest Satisfaction
  • Customer Inquiries and Handling
  • Monitoring Reservations
  • Communication Skills
  • Room Inventory Management
  • Guest Service
  • Problem-Solving


The Fern, Calcutta | Dec 2022 - Present 

Reservation & Back Office Executive

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Handling and managing the reservations process through various communication platforms.
  • Monitoring room sales and improving sales techniques.
  • Handling inquiries and obtaining correct information regarding details of reservations.
  • Confirming and processing reservation requests.
  • Ensuring all information pertaining to reservations is properly taken and entered into the system.
  • Keeping up-to-date rooms available for sale and any changes in hotel room rates.
  • Helping maximize room sales by up-selling to a higher category.
  • Maintaining and updating all room reservation transactions, and room availabilities.
  • Handling group bookings as well as end-to-end reservation processes.
  • Checking arrival list for next-day arrival bookings.
  • Working closely with sales and front desk and other departments, to ensure guest requirements are met.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Performing basic admin duties including printing, sending emails, and ordering office supplies.
  • Managing productivity from reservations staff by assigning additional tasks depending on call volumes and approved payroll.

The Courtyard by Marriott, Calcutta | May 2021 - Nov 2022 

Reservation & Back Office Assistant

  • Conducted annual training and development needs assessment.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. 
  • Verified availability of room type and rate.
  • Explained guarantee, special rate, and cancellation policies to callers. 
  • Accommodated and documented special requests. 
  • Answered questions about property facilities/services and room accommodations. 
  • Followed sales techniques to maximize revenue. 
  • Input and access data in the reservation system. 
  • Indicated special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
  • Followed proper escalation procedures when addressing guest concerns. 
  • Checked the availability of accommodation or transportation on the customers desired travel dates. 
  • Helped plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processed payments and sent confirmation details to customers. 


The Relax Inn, Calcutta | Apr 2020 - Apr 2021   


  • Greeted customers, escorted them to their seats, took food and drink orders, and served food and beverages.
  • Answered questions regarding the hotel services, explained menu items and specials, and offered personal attentive treatment.
  • Maintained an inventory of reservations, vacancies, and room assignments.
  • Answered inquiries regarding hotel services, provided assistance, and responded to guests’ complaints.
  • Serviced and maintained the guest rooms and replenished stock as and when needed.
  • Participated in meetings, workshops, and other learning opportunities.
  • Properly cleaned upholstered furniture.
  • Worked according to established health and safety guidelines. 
  • Completed all assigned tasks and assisted with day-to-day operations.
  • Responsible for maintaining the hygiene and appearance of the hotel.


  • Volunteer at orphanage homes.
  • Volunteer at old age homes.
  • Volunteer at the animal shelter.
  • Volunteer at animal hospitals.



  • BBA in Hospitality Management, Amity University, Calcutta, Apr 2017 – Mar 2020


Languages Known- English and Hindi


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