IT Support Specialist - Resume Example & Template

Resume of IT Support Specialist in Text Format

IMRAN KHAN

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes

IT SUPPORT SPECIALIST-leveraging +4 years of experience

Insightful IT Support Specialist with 4 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in coordinating complicated system migrations, maintenance, and support. Develops innovative business solutions for prominent companies using a variety of approaches and delivering engineering solutions. Highly adept in request for proposal development, technology needs assessments and staff training.

PROFILE SUMMARY

• Proficient in designing, developing and maintaining corporate websites, graphic and print materials.
• Experience in implementing company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access
• Adept at implementing system diagnostic and maintenance tools to ensure the availability and functionality of the system.
• Skilled at managing the installation of software and hardware, system fixes, updates, and enhancements.
• Adroit at assisting in planning and coordinating new systems design, acquisition, testing, installation, and support.

CORE COMPETENCIES

• System Administration
• Network Configuration
• Software Installation
• TroubleshootingAgile Development
• Database Administration
• Network Architecture
• Cloud Management
• Data Synchronization

PROFESSIONAL EXPERIENCE

Bellurbis LLC, Greater Noida Jan. 2019 – Oct. 2021

IT Support Specialist

• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Provided technical support for hardware, software, networks, peripherals, and web applications. Analyzed and understood complicated issues quickly, and implement the solutions urgently needed
• Researched and investigated issues on various CMS systems and databases to resolve service issues and product problems.

Clarivate, Greater Noida Sept. 2017 – Dec 2018

IT Support Specialist

• Aided in Maintaining Route Accounting Software which monitored the receipt, sale, palletizing, delivery and payment for all inventory and company merchandise.
• Implemented Web Ordering Portal with Route Accounting Software to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement
• Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices
• Coordinated with software vendors to resolve any issues that needed programming changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users
• Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities

ACADEMIC CREDENTIALS 

Bachelor’s Degree in Information Technology | Delhi Technological University, Delhi | 2017

Certificates: Google IT Support Professional Certificate | IT Help Desk Professional 

Technical Skills: Splunk | Oracle | Microsoft Office | CSS | C+ | Linux/Unix

PERSONAL DOSSIER

Languages Known : English & Hindi 

~References and other document’s available~