Higher Education Analyst - Resume Example & Template

Resume of Higher Education Analyst in Text Format

HOWARD LOUIS

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes

HIGHER EDUCATION ANALYST-leveraging 8+ years of experience

Detail-oriented Registrar with 8 years career experience in High School Administrative Offices. Highly adept in budgeting staff development and training and document preparation. Demonstrates excellence in problem-solving and analytical thinking skills. Highly skilled at working with a diverse demographic and able to operate both independently and collaboratively with other members of the team. Working in high-pressure office environments necessitates strong organizational, technical, and interpersonal abilities.

PROFILE SUMMARY

• Effectively deliver course material using adult techniques in a variety of mediums such as facilitator/instructor-led training, web-conference, and teleconference to as many as 100 people
• Experienced at demonstrating accountability for practice through planned and continuous professional growth.
• Adept at building strong, positive relationships with all internal and external project stakeholders for ongoing communication, collaborative planning, and shared problem-solving
• Skilled at planning and conducting other research and analysis tasks such as literature reviews, data management, translating research findings, report writing, and data analysis
• Exceptional problem-solving, analytical, time management, organization, and customer-service skills.

CORE COMPETENCIES

• Office Management
• MS Office Proficient
• Inventory Management and Control
• Database Administration
• Staff Development and Training Admissions
• Document Preparation
• AP / AR and Budgeting
• Data Entry

PROFESSIONAL EXPERIENCE

Pace Institute for Girls, California | Jan. 2019 – Present

Higher Education Analyst

• Analyzing qualitative quantitative data to identify trends, targets, or other metrics and communicating synthesized results to senior internal team members to inform client deliverables
• Working with campus stakeholders to gather qualitative data understand real-world challenges and identify potential solutions
• Developing client presentations that show complex problems and analyses in a succinct and understandable narrative
• Collaborating with team members throughout the course of a project, presenting key takeaways, communicating project updates, and organizing overall project logistics
• Engaging with colleagues across the practice to develop innovative and industry-leading methodologies that better serve our clients

St. Francis University, California | Apr. 2013 – Dec 2018

Higher Education Analyst  

• Coordinated school-wide efforts that support the teaching and learning mission of the University and supported departmental efforts that benefit the teaching and learning mission of the University.
• Analyzed and tested QA environments and system patches to make preparations for deployment to production, ensuring that use cases are created and business improvement objectives are met.
• Acted as Incident Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met.
• Utilized incident and service request software to manage and track support calls and tickets; interacts with customers to troubleshoot and resolve technical issues.
• Communicated and collaborated with the Service Desk to streamline troubleshooting issues, and provides assistance in improving processes for effective and efficient response.
• Analyzed customers' messages to determine best courses of action, resolve issues and answers efficiently, and improve processes for meeting future requests.
• Analyzed and tested upgrades to identify major and minor issues and upgrade inconsistencies.
•  

ACADEMIC CREDENTIALS 

Education - Bachelor’s Degree in General Management | Northeastern University, Boston, USA

~References and other document’s available upon request ~