Help Desk Associate - Resume Example & Template

Resume of Help Desk Associate in Text Format

SANJANA SINGH

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

HELP DESK ASSOCIATE-leveraging 4+ years of experience

Help Desk Associate with extensive experience in operations, sales/marketing, and increasing customer service. Verifiable talent for raising customer satisfaction and boosting customer referral/retention rates. Effective communicator and trainer with a track record of gaining employee trust and fostering productive and fun work cultures. Expert in providing outstanding customer service and achieving record-breaking revenue cycles and results.

PROFILE SUMMARY

• Proficient in reporting to management and performing administrative duties.
• Skilled in answering telephone calls, as well as screening and forwarding calls.
• Competent in scheduling and confirming appointments, meetings, and events.
• Adept in welcoming and assisting visitors in a friendly and professional manner.
• Experienced in handling basic inquiries and sorting mail and copying, scanning, and filing documents.

CORE COMPETENCIES

• Customer Service Management
• Complaint Resolution
• Retail Operations Management
• Sales/ Marketing Analysis
• Relationship Building
• Regulatory Compliance
• Staff Improvement
• Operations Management
• Strategic Planning

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida | Jan. 2018 – Feb. 2022

Help Desk Associate

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Demonstrated mastery of customer service call script within specified timeframes.
• Maintained up-to-date records at all times.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
• Independently investigated and implemented solutions to technical issues

Sahni Natarajan & Bahl, Greater Noida | Apr. 2017 – Dec 2018

Help Desk Associate  

• Responded to customer technical problems/issues related to hardware, software and networking via e-mail and phone
• Assisted customers by diagnosing problems and providing resolutions for technical and service issues
• Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Advised customers within procedural guidelines to ensure a complete solution to their technical or service questions
• Identified and provided input on unique or recurring customer problems
• Aided in answering of general phone inquiries regarding reservations, prices, and program information.
• Performed various administrative duties utilizing great customer service and managerial skills.
• Delivered IT support for operating systems, productivity software, and a variety of other applications used internally
• Assisted and followed up on technical help tickets submitted via phone, email, and walk-ups

ACADEMIC CREDENTIALS 

Education – B.A (Marketing) LPU Ahmedabad 2015

PERSONAL DOSSIER

Languages Known: English & Hindi 

~References and other documents available upon request ~