Resume of Director Operations in Text Format
Phone Number: 9953776253 I Email: firstname.lastname@example.org I LinkedIn: linkedin.com/company/getsetresumes
DIRECTOR-OPERATIONS -leveraging 15+ years of experience
A strategic and results-driven Director of Operations with a proven track record of orchestrating seamless operational excellence within diverse industries. A visionary leader adept at developing and executing comprehensive strategies, dedicated to driving efficiency, optimizing processes, and fostering a culture of innovation. With a keen eye for detail and a passion for aligning operations with organisational objectives, poised to steer transformative change, elevate productivity, and ensure exceptional customer experiences.
- Operations Director with proven ability to lead and inspire cross-functional teams, fostering collaboration, accountability, and a commitment to excellence.
- Seasoned in formulating operational strategies that align with organisational goals, driving tangible results and continuous improvement.
- Experience-backed skills in identifying operational inefficiencies, streamlining processes, and enhancing productivity to drive bottom-line impact.
- Proficient in leading organisational change initiatives, from process enhancements to technological implementations, ensuring seamless transitions.
- Experienced in implementing rigorous quality control measures, ensuring adherence to industry standards, and exceeding customer expectations.
- Strong collaborator, adept at cultivating relationships with internal and external stakeholders to ensure cohesive efforts and shared goals.
- Operational Excellence
- Strategic Direction
- Project Management
- Staff Development
- Bottleneck Removal
- Key-Performance Indicators
- Risk Analysis and Management
- Process Improvement
- Change Management
- Team Leadership
- Customer Service
- Communication Skills
Nile Corporations, Gurgaon | Nov 2019 - Present
- Developing and executing a comprehensive operational strategy aligned with the organisation's overall goals, driving continuous improvement and innovation.
- Leading and mentoring a high-performing operations team, providing guidance, coaching, and fostering a culture of collaboration and excellence.
- Identifying opportunities to streamline processes, reducing inefficiencies, and enhancing productivity across departments.
- Allocating resources effectively to optimise operational efficiency, ensuring cost-effectiveness, and meeting performance targets.
- Defining key performance indicators (KPIs) and metrics to monitor operational performance, setting targets, and driving accountability.
- Overseeing supply chain activities, from procurement to distribution, to ensure timely delivery and cost-effective sourcing.
- Implementing quality control measures and standards to ensure products or services meet or exceed industry regulations and customer expectations.
- Identifying potential risks to operations, developing mitigation strategies, and ensuring business continuity even in challenging scenarios.
- Developing and managing the operations budget, monitoring expenses, and identifying areas for cost savings.
- Overseeing and managing operational projects, ensuring they are executed on time, within the scope, and within the budget.
- Leading change initiatives related to process improvements, technology implementations, and organisational restructuring.
Donald’s Logistics, Gurgaon | May 2015 - Oct 2019
- Assisted the Director of Operations in overseeing day-to-day operational activities, ensuring they align with the organisation's strategic goals.
- Provided leadership and guidance to operational teams, fostered a culture of collaboration, accountability, and continuous improvement.
- Identified opportunities for process streamlining, resource optimisation, and operational efficiency improvements.
- Led and managed operational projects to ensure effective planning, execution, and delivery within set timelines.
- Collaborated with other departments to ensure coordinated efforts, effective communication, and alignment of goals.
- Implemented quality control measures, monitored adherence to standards, and drove initiatives to enhance product or service quality.
- Assisted in budget planning and management, and ensured efficient resource allocation and cost control.
- Identified operational risks, developed mitigation strategies, and ensured compliance with industry regulations and standards.
- Analysed operational data, trends, and insights to inform decision-making and drove process improvements.
- Supported change initiatives related to process enhancements, technology implementations, and organisational shifts.
Carvan Corporations, New Delhi | May 2012 - Oct 2015
- Provided strategic direction and leadership to operational teams, and fostered a culture of accountability, innovation, and continuous improvement.
- Identified opportunities for process enhancements, efficiency gains, and cost reduction, implemented best practices across operational workflows.
- Managed relationships with suppliers, vendors, and partners to optimise the supply chain and ensured timely procurement and delivery.
- Identified operational risks, developed risk mitigation strategies, and ensured compliance with industry regulations and standards.
- Implemented and monitored quality control measures, ensured products or services met or exceeded industry standards and customer expectations.
- Collaborated with finance teams to manage operational budgets, ensured optimal resource allocation and cost control.
AIM Consultancy, New Delhi | May 2007 - Apr 2008
- Assisted in coordinating and executing day-to-day operational tasks, ensuring smooth workflow and efficient processes.
- Conducted data analysis using MS Excel to identify trends and patterns, providing insights to support decision-making.
- Prepared and maintained detailed reports and documentation, ensuring accuracy and completeness.
- Supported in monitoring and evaluating operational performance, identified areas for improvement, and implemented solutions.
- Master of Business Administration, Birla Institute of Management, Gurgaon, Jul 2005 – Apr 2007
- Bachelor of Business Administration, Delhi Institute of Technology, New Delhi, Jul 2002 - Apr 2005
Languages Known- English, and Hindi
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