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Director Operations - Resume Example & Template

A Director of Operations, often a senior executive in an organisation, is responsible for overseeing the day-to-day activities and functions necessary for the company to run efficiently and achieve its strategic goals. They play a pivotal role in optimising operational processes, managing resources, and ensuring that teams across various departments work cohesively. This role typically involves setting performance metrics, analysing key operational data, and implementing improvements to enhance productivity and cost-effectiveness. Directors of Operations also collaborate with other senior leaders to align operations with the company's overall strategy, allocate resources effectively, and adapt to changing market conditions. Ultimately, they are instrumental in driving organisational growth and ensuring smooth, efficient, and profitable operations.

Resume of Director Operations in Text Format


Phone Number: 9953776253 I Email: I LinkedIn: 

DIRECTOR-OPERATIONS -leveraging 15+ years of experience

A strategic and results-driven Director of Operations with a proven track record of orchestrating seamless operational excellence within diverse industries. A visionary leader adept at developing and executing comprehensive strategies, dedicated to driving efficiency, optimizing processes, and fostering a culture of innovation. With a keen eye for detail and a passion for aligning operations with organisational objectives, poised to steer transformative change, elevate productivity, and ensure exceptional customer experiences. 


  • Operations Director with proven ability to lead and inspire cross-functional teams, fostering collaboration, accountability, and a commitment to excellence.
  • Seasoned in formulating operational strategies that align with organisational goals, driving tangible results and continuous improvement.
  • Experience-backed skills in identifying operational inefficiencies, streamlining processes, and enhancing productivity to drive bottom-line impact.
  • Proficient in leading organisational change initiatives, from process enhancements to technological implementations, ensuring seamless transitions.
  • Experienced in implementing rigorous quality control measures, ensuring adherence to industry standards, and exceeding customer expectations.
  • Strong collaborator, adept at cultivating relationships with internal and external stakeholders to ensure cohesive efforts and shared goals.


  • Operational Excellence
  • Strategic Direction
  • Project Management
  • Staff Development
  • Bottleneck Removal 
  • Key-Performance Indicators
  • Risk Analysis and Management
  • Process Improvement
  • Change Management
  • Team Leadership 
  • Customer Service
  • Communication Skills


Nile Corporations, Gurgaon | Nov 2019 - Present 


  • Developing and executing a comprehensive operational strategy aligned with the organisation's overall goals, driving continuous improvement and innovation.
  • Leading and mentoring a high-performing operations team, providing guidance, coaching, and fostering a culture of collaboration and excellence.
  • Identifying opportunities to streamline processes, reducing inefficiencies, and enhancing productivity across departments.
  • Allocating resources effectively to optimise operational efficiency, ensuring cost-effectiveness, and meeting performance targets.
  • Defining key performance indicators (KPIs) and metrics to monitor operational performance, setting targets, and driving accountability.
  • Overseeing supply chain activities, from procurement to distribution, to ensure timely delivery and cost-effective sourcing.
  • Implementing quality control measures and standards to ensure products or services meet or exceed industry regulations and customer expectations.
  • Identifying potential risks to operations, developing mitigation strategies, and ensuring business continuity even in challenging scenarios.
  • Developing and managing the operations budget, monitoring expenses, and identifying areas for cost savings.
  • Overseeing and managing operational projects, ensuring they are executed on time, within the scope, and within the budget.
  • Leading change initiatives related to process improvements, technology implementations, and organisational restructuring.

Donald’s Logistics, Gurgaon | May 2015 - Oct 2019

Assistant Director-Operations

  • Assisted the Director of Operations in overseeing day-to-day operational activities, ensuring they align with the organisation's strategic goals.
  • Provided leadership and guidance to operational teams, fostered a culture of collaboration, accountability, and continuous improvement.
  • Identified opportunities for process streamlining, resource optimisation, and operational efficiency improvements.
  • Led and managed operational projects to ensure effective planning, execution, and delivery within set timelines.
  • Collaborated with other departments to ensure coordinated efforts, effective communication, and alignment of goals.
  • Implemented quality control measures, monitored adherence to standards, and drove initiatives to enhance product or service quality.
  • Assisted in budget planning and management, and ensured efficient resource allocation and cost control.
  • Identified operational risks, developed mitigation strategies, and ensured compliance with industry regulations and standards.
  • Analysed operational data, trends, and insights to inform decision-making and drove process improvements.
  • Supported change initiatives related to process enhancements, technology implementations, and organisational shifts.

Carvan Corporations, New Delhi | May 2012 - Oct 2015

Senior Manager-Operations

  • Provided strategic direction and leadership to operational teams, and fostered a culture of accountability, innovation, and continuous improvement.
  • Identified opportunities for process enhancements, efficiency gains, and cost reduction, implemented best practices across operational workflows.
  • Managed relationships with suppliers, vendors, and partners to optimise the supply chain and ensured timely procurement and delivery.
  • Identified operational risks, developed risk mitigation strategies, and ensured compliance with industry regulations and standards.
  • Implemented and monitored quality control measures, ensured products or services met or exceeded industry standards and customer expectations.
  • Collaborated with finance teams to manage operational budgets, ensured optimal resource allocation and cost control.


AIM Consultancy, New Delhi | May 2007 - Apr 2008

Operations Intern

  • Assisted in coordinating and executing day-to-day operational tasks, ensuring smooth workflow and efficient processes.
  • Conducted data analysis using MS Excel to identify trends and patterns, providing insights to support decision-making.
  • Prepared and maintained detailed reports and documentation, ensuring accuracy and completeness.
  • Supported in monitoring and evaluating operational performance, identified areas for improvement, and implemented solutions.



  • Master of Business Administration, Birla Institute of Management, Gurgaon, Jul 2005 – Apr 2007
  • Bachelor of Business Administration, Delhi Institute of Technology, New Delhi, Jul 2002 - Apr 2005 


Languages Known- English, and Hindi


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