Director Operations - Resume Example & Template

Resume of Director Operations in Text Format

AVNISH SHAHAY

Phone Number: 9953776253 I Email: info@getsetresume.com I LinkedIn: linkedin.com/company/getsetresumes 

DIRECTOR-OPERATIONS -leveraging 15+ years of experience

A strategic and results-driven Director of Operations with a proven track record of orchestrating seamless operational excellence within diverse industries. A visionary leader adept at developing and executing comprehensive strategies, dedicated to driving efficiency, optimizing processes, and fostering a culture of innovation. With a keen eye for detail and a passion for aligning operations with organisational objectives, poised to steer transformative change, elevate productivity, and ensure exceptional customer experiences. 

PROFILE SUMMARY 

• Operations Director with proven ability to lead and inspire cross-functional teams, fostering collaboration, accountability, and a commitment to excellence.
• Seasoned in formulating operational strategies that align with organisational goals, driving tangible results and continuous improvement.
• Experience-backed skills in identifying operational inefficiencies, streamlining processes, and enhancing productivity to drive bottom-line impact.
• Proficient in leading organisational change initiatives, from process enhancements to technological implementations, ensuring seamless transitions.
• Experienced in implementing rigorous quality control measures, ensuring adherence to industry standards, and exceeding customer expectations.
• Strong collaborator, adept at cultivating relationships with internal and external stakeholders to ensure cohesive efforts and shared goals.

CORE COMPETENCIES

• Operational Excellence
• Strategic Direction
• Project Management
• Staff Development
• Bottleneck Removal 
• Key-Performance Indicators
• Risk Analysis and Management
• Process Improvement
• Change Management
• Team Leadership 
• Customer Service
• Communication Skills

PROFESSIONAL EXPERIENCE 

Nile Corporations, Gurgaon | Nov 2019 - Present 

Director-Operations

• Developing and executing a comprehensive operational strategy aligned with the organisation's overall goals, driving continuous improvement and innovation.
• Leading and mentoring a high-performing operations team, providing guidance, coaching, and fostering a culture of collaboration and excellence.
• Identifying opportunities to streamline processes, reducing inefficiencies, and enhancing productivity across departments.
• Allocating resources effectively to optimise operational efficiency, ensuring cost-effectiveness, and meeting performance targets.
• Defining key performance indicators (KPIs) and metrics to monitor operational performance, setting targets, and driving accountability.
• Overseeing supply chain activities, from procurement to distribution, to ensure timely delivery and cost-effective sourcing.
• Implementing quality control measures and standards to ensure products or services meet or exceed industry regulations and customer expectations.
• Identifying potential risks to operations, developing mitigation strategies, and ensuring business continuity even in challenging scenarios.
• Developing and managing the operations budget, monitoring expenses, and identifying areas for cost savings.
• Overseeing and managing operational projects, ensuring they are executed on time, within the scope, and within the budget.
• Leading change initiatives related to process improvements, technology implementations, and organisational restructuring.

Donald’s Logistics, Gurgaon | May 2015 - Oct 2019

Assistant Director-Operations

• Assisted the Director of Operations in overseeing day-to-day operational activities, ensuring they align with the organisation's strategic goals.
• Provided leadership and guidance to operational teams, fostered a culture of collaboration, accountability, and continuous improvement.
• Identified opportunities for process streamlining, resource optimisation, and operational efficiency improvements.
• Led and managed operational projects to ensure effective planning, execution, and delivery within set timelines.
• Collaborated with other departments to ensure coordinated efforts, effective communication, and alignment of goals.
• Implemented quality control measures, monitored adherence to standards, and drove initiatives to enhance product or service quality.
• Assisted in budget planning and management, and ensured efficient resource allocation and cost control.
• Identified operational risks, developed mitigation strategies, and ensured compliance with industry regulations and standards.
• Analysed operational data, trends, and insights to inform decision-making and drove process improvements.
• Supported change initiatives related to process enhancements, technology implementations, and organisational shifts.

Carvan Corporations, New Delhi | May 2012 - Oct 2015

Senior Manager-Operations

• Provided strategic direction and leadership to operational teams, and fostered a culture of accountability, innovation, and continuous improvement.
• Identified opportunities for process enhancements, efficiency gains, and cost reduction, implemented best practices across operational workflows.
• Managed relationships with suppliers, vendors, and partners to optimise the supply chain and ensured timely procurement and delivery.
• Identified operational risks, developed risk mitigation strategies, and ensured compliance with industry regulations and standards.
• Implemented and monitored quality control measures, ensured products or services met or exceeded industry standards and customer expectations.
• Collaborated with finance teams to manage operational budgets, ensured optimal resource allocation and cost control.

INTERNSHIPS

AIM Consultancy, New Delhi | May 2007 - Apr 2008

Operations Intern

• Assisted in coordinating and executing day-to-day operational tasks, ensuring smooth workflow and efficient processes.
• Conducted data analysis using MS Excel to identify trends and patterns, providing insights to support decision-making.
• Prepared and maintained detailed reports and documentation, ensuring accuracy and completeness.
• Supported in monitoring and evaluating operational performance, identified areas for improvement, and implemented solutions.

ACADEMIC CREDENTIALS 

EDUCATION: 

• Master of Business Administration, Birla Institute of Management, Gurgaon, Jul 2005 – Apr 2007
• Bachelor of Business Administration, Delhi Institute of Technology, New Delhi, Jul 2002 - Apr 2005 

PERSONAL DOSSIER

Languages Known- English, and Hindi