Customer training managers give training to personnel who serve customers in person, over the phone, through the mail, or online on behalf of their employers. Their purpose is to make sure that the training programs in place are adequate for both current and new employees. Customer training managers have a role in ensuring that the right staff members receive relevant training so that they can operate according to company expectations as company expectations change or policies are introduced.
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CUSTOMER TRAINING MANAGER -leveraging 5+ years of experience
Dedicated Customer Training Manager with extensive expertise in planning and implementing customer service training programs. Expertise in researching training approaches and recommending improvements to existing client training programs. Results-oriented individual with experience operating in an integrated management environment. An energizing leader who generates business success through process improvement, creative thinking, client focus, cross-functional teamwork, and staff engagement. Expert in operations, change management, and training.
Greenlam Industries Ltd., Noida | Jan. 2019 – Present
Customer Training Manager
Sahni Natarajan & Bahl, Greater Noida | Oct. 2017 – Dec 2018
Customer Training Associate
Education – B.A (Marketing) LPU Ahmedabad 2017
Languages Known: English, Spanish & Hindi
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