Customer Training Manager - Resume Example & Template

Resume of Customer Training Manager in Text Format

ADITYA WAGLE

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

CUSTOMER TRAINING MANAGER -leveraging 5+ years of experience

Dedicated Customer Training Manager with extensive expertise in planning and implementing customer service training programs. Expertise in researching training approaches and recommending improvements to existing client training programs. Results-oriented individual with experience operating in an integrated management environment. An energizing leader who generates business success through process improvement, creative thinking, client focus, cross-functional teamwork, and staff engagement. Expert in operations, change management, and training.

PROFILE SUMMARY

• Proficient to evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Adept to assess employees’ skills, performance, and productivity to identify areas of improvement.
• Competent to drive brand values and philosophy through all training and development activities.
• Expertise in effectively communicating with team members, trainers, and management.
• Adroit to create a curriculum to facilitate strategic training based on the organization’s goals.

CORE COMPETENCIES

• Customer Training
• Customer Service
• Complaint Resolution
• Office Management
• Front End Supervision
• Community Relations
• Project Management
• Business Development
• Customer Loyalty

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida  | Jan. 2019 – Present

Customer Training Manager 

• Demonstrate a full understanding of effective customer service and sales concepts.
• Consult, train, mentor, and coach local managers and agents’ ineffective face-to-face customer service and counter sales behaviors.
• Partner with local managers to identify and analyze areas of sales opportunities for products and/or services and make recommendations on training plans and programs to enhance knowledge and skills
• Develop and maintain up-to-date training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources
• Facilitate classroom size training/presentations and effectively and efficiently coach employees on specific sales techniques
• Coach one-on-one and hold individuals accountable for results and prove timely and specific feedback to improve performance

Sahni Natarajan & Bahl, Greater Noida  | Oct. 2017 – Dec 2018

Customer Training Associate  

• Created, executed, and maintained all learning and development programs to ensure a best-in-class culture
• Monitored ongoing company programs and needs and provide analytical reporting and evolving solution
• Supervised all content design ensuring projects and outcomes meet needs and timelines
• Maintained up-to-date industry knowledge to provide ongoing guidance and recommendations on new approaches, technology, and tools
• Lead and developed a high performing team and role-model relationships and mentorship

ACADEMIC CREDENTIALS 

Education – B.A (Marketing) LPU Ahmedabad 2017

PERSONAL DOSSIER

Languages Known: English, Spanish & Hindi

~References and other documents available upon request ~