Customer Support Associate - Resume Example & Template

Resume of Customer Support Associate in Text Format

SRISHTI KAUSHIK

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

CUSTOMER SUPPORT ASSOCIATE-leveraging +7 years of experience

A competent, detail-oriented Customer Support Associate who is known for offering one-of-a-kind, individualized service while maintaining consistently high levels of customer satisfaction. Strives to meet all client expectations in fast-paced, virtual situations by following defined policies and practices. Extensive experience in establishing a productive, well-organized atmosphere; excels at devoting time to providing top-notch client assistance, resolving difficulties, and cultivating relationships to ensure loyalty and growth. Exceptional organizational and administrative skills, as well as a commitment to complete client satisfaction.

PROFILE SUMMARY

• Experienced in responding promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Proficient in maintaining an updated knowledge of the organization's products, services, and customer service policies
• Skilled in documenting customer interactions when necessary, compiling documents, and forwarding information to interested parties
• Proficient in explaining simply and clearly in response to customer questions and checking for customer understanding and acceptance
• Competent in recommending new products or services or making suggestions for improvements by identifying relevant features and benefits

CORE COMPETENCIES

• Customer Service
• Office Management
• Community Relations
• Project Management
• Business Development
• Customer Loyalty
• Call Center
• Relationship Building
• Documentation

PROFESSIONAL EXPERIENCE

Bellurbis LLC, Greater Noida | Jan. 2019 – Oct. 2021

Customer Support Associate

• Delivered high-quality customer assistance through an email support platform, assuring top-tier service in order to maintain business development.
• Updated the company's databases with new customer information and handle current customer data retrieval accurately and on time.
• Resolved client issues and improve service levels by utilizing problem-solving skills.
• Developed strategic ideas for managing challenges and addressing unpleasant customer experiences while expressing compassion and empathy.
• Created procedures to improve the efficiency of a variety of processes, such as filing and organizing records, in order to boost our ability to efficiently retain/recover documents, reports, and records.
• Maintained a precise delivery calendar to help you organize schedules and appointments.
• Consistently complimented for report quality and timeliness, attention to detail, exceptional customer service delivery, and a team-player mentality.

Clarivate, Greater Noida | Sept. 2014 – Dec 2018

Customer Support Associate 

• Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
• Updated company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
• Respond to incoming client enquiries in a timely and professional manner, whether in person, over the phone, or via email.
• Maintain a current understanding of the company's products, services, and customer service policies.
• Documented customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Identified relevant characteristics and benefits to recommend new products or services, or provide suggestions for changes.

ACADEMIC CREDENTIALS 

Bachelor’s of Business Administration (Marketing) | Guru Gobind Singh Indraprastha University | 2016

PERSONAL DOSSIER

Languages Known: English, Hindi & French

~References and other documents available~