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Customer Support Associate - Resume Example & Template

A Customer Support Associate is a person who helps customers with questions about a company's products and services. Customer support representatives must be well-versed in both the company and the product in order to deliver competent service. Also referred to as a customer service agent. A customer support associate deals with client complaints in order to preserve positive customer connections with a company. They work directly with customers to listen to their concerns, solve problems, and recommend products and services that are tailored to their specific needs. A proactive customer service representative would anticipate customer questions and become informed with products and services in order to make the best recommendations.

Resume of Customer Support Associate in Text Format


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CUSTOMER SUPPORT ASSOCIATE-leveraging +7 years of experience

A competent, detail-oriented Customer Support Associate who is known for offering one-of-a-kind, individualized service while maintaining consistently high levels of customer satisfaction. Strives to meet all client expectations in fast-paced, virtual situations by following defined policies and practices. Extensive experience in establishing a productive, well-organized atmosphere; excels at devoting time to providing top-notch client assistance, resolving difficulties, and cultivating relationships to ensure loyalty and growth. Exceptional organizational and administrative skills, as well as a commitment to complete client satisfaction.



  • Experienced in responding promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Proficient in maintaining an updated knowledge of the organization's products, services, and customer service policies
  • Skilled in documenting customer interactions when necessary, compiling documents, and forwarding information to interested parties
  • Proficient in explaining simply and clearly in response to customer questions and checking for customer understanding and acceptance
  • Competent in recommending new products or services or making suggestions for improvements by identifying relevant features and benefits




  • Customer Service
  • Office Management
  • Community Relations
  • Project Management
  • Business Development
  • Customer Loyalty
  • Call Center
  • Relationship Building
  • Documentation



Bellurbis LLC, Greater Noida | Jan. 2019 – Oct. 2021

Customer Support Associate

  • Delivered high-quality customer assistance through an email support platform, assuring top-tier service in order to maintain business development.
  • Updated the company's databases with new customer information and handle current customer data retrieval accurately and on time.
  • Resolved client issues and improve service levels by utilizing problem-solving skills.
  • Developed strategic ideas for managing challenges and addressing unpleasant customer experiences while expressing compassion and empathy.
  • Created procedures to improve the efficiency of a variety of processes, such as filing and organizing records, in order to boost our ability to efficiently retain/recover documents, reports, and records.
  • Maintained a precise delivery calendar to help you organize schedules and appointments.
  • Consistently complimented for report quality and timeliness, attention to detail, exceptional customer service delivery, and a team-player mentality.


Clarivate, Greater Noida | Sept. 2014 – Dec 2018

Customer Support Associate 

  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
  • Updated company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Respond to incoming client enquiries in a timely and professional manner, whether in person, over the phone, or via email.
  • Maintain a current understanding of the company's products, services, and customer service policies.
  • Documented customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Identified relevant characteristics and benefits to recommend new products or services, or provide suggestions for changes.



Bachelor’s of Business Administration (Marketing) | Guru Gobind Singh Indraprastha University | 2016



Languages Known: English, Hindi & French



~References and other documents available~



Customer Support Associate Resume Sample, Resume Examples 2022 

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