A customer success manager (CSM) assists clients in moving from sales prospects to active users of your products. They prioritise customer loyalty and long-term client relationships, and they frequently stick with the same clients for as long as they work with the company. They primarily maintain client relationships and provide timely value proposals. They serve as mentors to customers, educating them about the sales process and ensuring that transactions are completed quickly. Advocating for the company, onboarding clients to the goods, following up on renewals, and pushing cross-sells and upsells are just a few of their responsibilities. They also foster relationships with consumers and support staff, as well as advocating for their needs.
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CUSTOMER SUCCESS MANAGER-leveraging 7+ years of experience
Customer Success Manager has extensive experience in managing several accounts, boosting sales and revenue, designing client onboarding processes, and organizing a variety of professional events and meetups. Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle pressure without compromising quality service.
Greenlam Industries Ltd., Noida | Jan. 2018 – Present
Customer Success Manager
Sahni Natarajan & Bahl, Greater Noida | Apr. 2015 – Dec 2017
Associate Customer Success Manager
Education – MBA (Marketing) | VIPS | 2015
B.A (Marketing) LPU Ahmedabad 2013
Languages Known: English & Hindi
~References and other documents available upon request ~
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