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Customer Success Manager - Resume Example & Template

A customer success manager (CSM) assists clients in moving from sales prospects to active users of your products. They prioritise customer loyalty and long-term client relationships, and they frequently stick with the same clients for as long as they work with the company. They primarily maintain client relationships and provide timely value proposals. They serve as mentors to customers, educating them about the sales process and ensuring that transactions are completed quickly. Advocating for the company, onboarding clients to the goods, following up on renewals, and pushing cross-sells and upsells are just a few of their responsibilities. They also foster relationships with consumers and support staff, as well as advocating for their needs.

Resume of Customer Success Manager in Text Format


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CUSTOMER SUCCESS MANAGER-leveraging 7+ years of experience

Customer Success Manager has extensive experience in managing several accounts, boosting sales and revenue, designing client onboarding processes, and organizing a variety of professional events and meetups. Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle pressure without compromising quality service.



  • Competent in assisting customers as needed with setting up and navigating programs or software associated with a product or service
  • Experience in promoting the value of the product and upselling services and products with brand image and promoting value through customer experience
  • Proficient in assisting in creating training courses and educational materials for other members of the department
  • Experienced in reviewing customer complaints and concerns and seeking to improve all aspects of the customer experience with the company




  • Customer Service Management
  • Complaint Resolution
  • Retail Operations Management
  • Customer Satisfaction
  • Front-End Supervision
  • Sales & Margin Improvement
  • Performance Management
  • Technical Expertise
  • Crisis Resolution



Greenlam Industries Ltd., Noida  | Jan. 2018 – Present

Customer Success Manager

  • Develop and drive both strategic and operational plans with VP level and other leaders across customers.
  • Renew existing customer base & growing existing customer relationships with upsell/cross-sell.
  • Partner with internal product and sales teams on integration, launch, maintenance, and other related activities, which have a direct impact on customer/partner metrics.
  • Prepare and present proposed directions to management for buy-in and/or project and milestone reporting.
  • Cultivate strong relationships with equal level counterparts within customer groups and manage and project/program manage day-to-day activities to drive key initiatives agreed by both parties.
  • Effectively manage communication with customers to seamlessly execute programs and meet deliverables and deadlines.


Sahni Natarajan & Bahl, Greater Noida  | Apr. 2015 – Dec 2017

Associate Customer Success Manager  

  • Performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
  • Executed a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
  • Performed periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account.
  • Developed tools, processes, and best practices to ensure customers are realizing the greatest possible value.
  • Worked closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities.
  • Provided expert customer insight to product management, marketing, and sales on what innovation and continuous improvement are needed in the user experience. 



Education – MBA (Marketing) | VIPS | 2015

B.A (Marketing) LPU Ahmedabad 2013



Languages Known: English & Hindi 


~References and other documents available upon request ~



Customer Success Manager Resume Sample, Resume Examples 2022 

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