A Customer Acquisition & Retention Manager is in charge of coming up with ways for keeping clients happy. They are largely responsible for negotiating and securing contract renewals, resolving customer service concerns and corrective measures, utilizing feedback to improve services, and keeping a strong rapport to strengthen the client base. Furthermore, as a Customer Acquisition & Retention Manager, they must make calls and send mail, keep track of all transactions, and communicate with coworkers.
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CUSTOMER ACQUISITION AND RETENTION MANAGER -leveraging 6+ years of experience
Highly recognized Customer Acquisition and Retention Manager in charge of all customer retention initiatives. Proficient in taking customer satisfaction initiatives through process improvement strategies, effective reporting, and information flow. Capable of motivating teams and developing underperforming individuals into potential managers. Proactive, enthusiastic, and skilled troubleshooter with a focused focus on developing and executing process improvements to support company growth and technical innovation. Dedicated to providing value to clients in order to increase recurring revenue and customer retention.
Greenlam Industries Ltd., Noida | Jan. 2018 – Present
Customer Retention and Acquisition Manager
Sahni Natarajan & Bahl, Greater Noida | Oct. 2016 – Dec 2017
Customer Retention and Acquisition Associate
Education – B.A (Marketing) LPU Ahmedabad 2016
Languages Known: English, Spanish & Hindi
~References and other documents available upon request ~
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