GetSetResumes.com - Making Resumes Better!!

 
 
 
 

FAQs

Payments
Guarantees
Availing the Services
Resume-Services
Networking Opportunities
Mock Interviews with Experts
Distribution Services
Value Packs


Payments  go back to top

  1. How do I make a payment for purchasing a service at GetSetResumes.com?
    • We offer a variety of payment options for your order at GetSetResumes.com:  Credit Cards (including American Express), Debit Cards, Net Banking, Cash Cards, Mobile Payment and PayPal.
    • Your Credit/Debit card details are not stored with us. Our trusted payment gateway(s) use SSL encryption technology to protect and safeguard your card information.
  2. Are there any hidden charges when I purchase a service at GetSetResumes.com?
    • There are absolutely no hidden charges when you make a purchase with us. The prices listed for all plans and packages are final and inclusive of all taxes. The prices you see on our Plans & Packages pages are exactly what you pay for them.
  3. How do I pay using a Credit/Debit Card and is it safe?
    • We accept all VISA, MasterCard and American Express, both Indian and International. Customers will need to type in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

    • Your Credit/Debit card details are not stored with us and remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.

  4. What if I do not want to pay online?

    • In that case, you can choose your payment method as "Offline" at the time of resume submission. Upon checkout, you will be given details related to the methods available and the address where you need to send your payment.

    • The methods available for offline payments are DD//Money Order. Please note that we only accept At Par cheques.

  5. Debit Cards accepted by us

    • Canara Bank Debit Card

    • Citibank Debit Card

    • Indian Overseas Bank Debit Card

    • Punjab National Bank Debit Card

    • State Bank of India Debit Card

    • Union Bank of India Debit Card

    • Any Indian Bank issued VISA Debit Card

  6. Credit Cards accepted by us

    • VISA

    • Mastercard

    • American Express

    • Diners Club

    • JCB Cards

  7. NetBanking Options available with us

    • Andhra Bank

    • AXIS Bank

    • Bank of Baroda

    • Bank Of India

    • Bank of Maharashtra

    • Bank Of Rajasthan

    • Citibank Bank Account Online

    • City Union Bank

    • Corporation Bank

    • Deutsche Bank

    • Federal Bank

    • HDFC Bank

    • ICICI Bank

    • Indian Overseas Bank

    • IndusInd Bank

    • ING Vysya Bank

    • Jammu & Kashmir Bank

    • Karur Vysya Net Bank

    • Kotak Mahindra Bank

    • Lakshmi Vilas Bank NetBanking

    • Oriental Bank Of Commerce

    • Punjab National Bank

    • South Indian Bank

    • Standard Chartered Bank

    • State Bank Of India

    • State Bank of Mysore

    • State Bank of Travancore

    • Syndicate Bank

    • Tamilnad Mercantile Bank

    • Union Bank Of India

    • Vijaya Bank

    • YES Bank

  8. Paypal

    • We have recently introduced our new payment option - PayPal, for accepting payments in US Dollars from clients located overseas. The procedure involves buying a plan from our website and paying through your PayPal account to our registered PayPal email id (details available when you select the mode of payment as PayPal)

  9. Does the price of a service change if PayPal is chosen as the mode of payment?

    • No. Only a currency conversion is done (from INR to USD) and some additional service charge included to account for PayPal withdrawal to our banks. The overall price of the service remains more or less the same. 

    • Here is the exact conversion: If the total cost of the plan/package you selected is INR X, then the amount in US Dollars is equal to [X/(retail foreign exchange rate) + 3.9% + USD 0.30], where, 3.9% + USD 0.30 is the transaction fee levied by PayPal

    • This conversion, however, is final and binding. So if you are not comfortable or do not agree with this conversion from INR to USD, please do not select PayPal as the mode of payment.

  10. Other Options of Payment

    • Cash Cards (Done Card, ITZ Cash)

    • Mobile Payments (State Bank of India/Paymate)


Guarantees  go back to top

  1. What guarantees do you provide?
    • We guarantee your satisfaction and 100% money back if you are not satisfied with our service.
  2. Please elaborate on the 100% money back guarantee.
    • Money Back: Our time to process your resume and send the 1st draft is 5 days (depending on your involvment in answering questions on your resume). We give you an additional 48 hours to study your resume and decide if you wish to go ahead with revisions. If you are not satisfied at all with the initial draft and wish to cancel the order, you can ask for your money back. 
    • Guarantee: GetSetResumes.com guarantees the end user's complete satisfaction and money back if the end user is not satisfied with the first draft of their resume. To avail this, the end user must initiate a refund request through a written email within 48 hours of receiving the first draft of the resume. Post this, an investigation will be carried out to ascertain the validity of the request. Only if the request is found to be genuine, GetSetResumes.com will initiate the refund process in the next 7 working days. If there is a delay in sending an intimation, the refund shall not be processed as per policy. A refund will not be processed if a) you do not provide a written email with your concerns within 48 hours of your resume delivery, b) you decide to change your initial requirements for resume development, c) you are a repeat customer
  3. What about Iterations and Revisions?
    • Iterations and Revisions: You can have multiple iterations for your resume till you are satisfied with your final version. In addition for the first 45 days, after your final draft has been approved, if you feel that you need additional points for a particular job or you want modifications pertaining to a particular job, we will do that for free. This will happen on request. For Freshers (less than 1 year experience), this period can extend for upto 60 days. 
    • Revision Requests: Although you are entitled  to unlimited revisions, the communication gap between any 2 successive revisions must not exceed 10 days. That is, after a draft has been shared with you, you need to reply back within 10 days to request a revision. If that time limit is exceeded, the writer will have the liberty to close your case and you may have to purchase your resume pack once again.
    • Minor Revisions: We do sometimes promise to take care of minor modifications or enhancements even after the period of 45 days for customers for free. Please note that a minor update only constitutes a single line updation in your resume and not more. 
  4. Is there a job guarantee?
    • Job Guarantee: Please note that we do not provide any job guarantee or rewriting guarantee if you do not get a job. 

Availing the Services  go back to top

  1. What are the services provided?
    • We provide Resume Development, Consultancy and Interview Training Services for jobseekers. For more details please look at our services page.
  2. Do I need to register with getsetresumes.com to avail services?
    • No registration is required to use our services. When you click on the ‘Try Now’ button, we will ask you for your e-mail address which would be saved with us and will be used to identify you for all future transactions and correspondences.
  3. What should I do once I decide on package to be taken?
    • Click on the ‘Try Now’ button and proceed with the instructions. It’s really simple. We will only ask you to fill certain fields which will help us in preparing your resume better. You can also choose to skip certain fields if you do not feel the need to give that information.
  4. How much will it cost to take the getsetresumes.com services?
    • We charge a nominal fee for working on your resume and providing a superior service. For detailed services and their pricing click here.
  5. Do you have a feedback mechanism? What if I am not satisfied with the services?
    • Yes, our services are 100% feedback driven and transparent. We will work with you till you are satisfied with our service.
    • You can also give feedback/suggestions at JLIB_HTML_CLOAKING
  6. Is there a money back guarantee?
    • Although, we don't promise any money back guarantee as such, however, in the event that you are absolutely dissatisfied with our services and staff, we will return your money through a check sent at your address.
  7. Can I avail any discount?
    • Plenty! Our Super Value packs will help you avail discounts almost as high as 50%! That’s not all. If you select a Super Value Pack and select an individual service with it, the individual service will be given to you at an additional 40% off!
    • In addition to these fixed discounts, from time to time we come up with seasonal discounts where you can avail our services at 20% lower prices; that’s in addition to the fixed offs!
  8. Is it possible for me to track my order?
    • You will receive an e-mail as soon as your order is processed with us. It will contain your Order ID which will be used to track your order when you call our Customer Helpline.
    • If something goes wrong during the course of your submission, get in touch with our Customer Helpline numbers given on the website.
  9. How do I know the status of the services (open/close) I have purchased?
    • That will mostly depend on you. We will not close your request unless you ask us to.
    • The initial status can always be check through our Customer Helplines. However, in the event of no communication between you and us for 7 days, we will close the service after intimating you through email.

Resume-Services  go back to top

  1. How do you develop my resume?
    • Once you submit your resume, your personal resume writer will be assigned to you. He will analyze the information submitted by you.
    • After processing the necessary information, the writer will get in touch with you for additional information to enrich your resume. She/he will go through every point you submitted to refine it or add value to it. The process will not only help you get a better resume, but will also help you in getting to know why certain things in the resume are the way they are. Your resume will mostly be completely reworded and formatted according to industry standards.
    • Once developed, the CV is submitted for Quality Assurance, where it is proof read by a member of the editorial team. After the CV has been checked and approved on quality parameters of accuracy and presentation, the first draft of your new resume will be sent to you for your approval and suggestions. Your suggestions are then incorporated and the resume is mailed to you for further inputs and approval.
    • The process of changing and working on your resume continues till you are completely satisfied with the document. Once we receive your approval on the developed resume, we send you the final draft of the resume as a soft copy.
    • You will also receive general consultation on resume to get a better return from your resume.
  2.  Do I need to send you my CV to avail this service?
    • Yes. We will need any draft of your Resume to begin our work. If a resume is not available, you will need to send us your information through the form provided on the ‘Submit Your Resume’ page. The more information you share, the better your Resume will come out.
  3.  Can I view sample resumes as developed by you, before I avail the Resume Development Service?
    • We want you to. We are working to get that section up and running asap.
  4.  How long will this service take to complete?
    • For detailed services and their duration click here.
  5.  What is the cost of Resume Development Service?
    • For detailed services and their pricing click here.
  6. What all documents do I need to upload?
    • Mostly, just your Resume or CV. But, just in case you want to share any SOPs or Essays you might have written, you need to mail them to us additionally as we do not allow uploads of zip/rar/tar archives due to security reasons. The email id for this communication will be shared with you by your writer.
  7. If I want to send/resend any documents, what should I do?
    • Again, mail is the best form of communication in this regard. Send your docs to the email id communicated to you by your resume writer, quoting your Order ID in the mail.
  8. How will I know that my resumes are uploaded properly?
    • You will get an email once your Resume is uploaded and order is successfully processed. In the event of any unsuccessful transaction, please call us.
  9. When will the resume writer contact me?
    • Your personal Resume writer will contact you within 48 hours of your taking our service. She/he will discuss your personal information to identify your needs as well information needed for building you a great resume.

Networking Opportunities  go back to top

  1. What are networking/seminar services?
    • Today having a great networking adds so much value to you not only personally but also professionally.  With proper network you also get in touch with latest happenings in your area of interest. We will ensure you stay updated with latest events being organized around your city or town.
  2. How do you make us network with people?
    • We will provide with list of events, seminars and training happening all over the country every month.  You can register and attend those events, meet like-minded people. These seminars and training opportunity will also provide opportunity to upgrade your skillsets and create awareness of latest happening.
  3. How much will it cost me to attend those seminars?
    • It depends on each seminar, some seminars are free of cost and some are charged. Note that we only provide you accumulated list of seminars, events and trainings happening. None are conducted by us or have any association with.
  4. Do you assist in getting us to particular seminar opportunity?
    • It will depend on case by case basis. We will surely try our best to help you.

Mock-Interviews with Experts  go back to top

  1. How will the mock interviews be conducted?
    • Mock Interviews will be conducted on Telephone. These will happen at a time convenient to you and the availability of our interviewer. You will be notified of the date and time of the discussion in advance.
    • In case, you fail to appear at the pre-notified timing for the interview please inform us beforehand, else we will not be able to re-schedule it further. Interviews will not be re-scheduled more than twice under any circumstances.
  2. What is the cost of Mock-Interview Service and how many mock-interviews will be conducted?
    • You can get this information on services page. Mostly you will be getting only 1 tele-interview with an industry expert from your domain. The interview/s will focus on your core skills as well as soft skills.
    • In the stand-alone telephonic interview plan, you will get 1-2 mock interviews depending on your satisfaction level. 
    • In case of super bundles, you are entitled to only 1 interview.
  3. Will I get to know the credentials of my interviewer?
    • Yes you will.
  4. How will I get the feedback of my interview performance?
    • Within 24-36 hours of the interview being conducted, a detailed feedback on your performance and areas of improvement will be communicated to you on your email address; some suggestions will be provided on telephone as well.
  5. Do you arrange for any face to face interviews also?
    • Currently we don’t have any such services, but we will decide on a case basis. It also depends on the availability of interviewers and your own location.
  6. When will the interview be conducted in case I select a Super Bundle?
    • In case of Super Bundles, your resume and cover letters will be shared with you first. Only after you confirm your satisfaction with the above mentioned 2 documents, will your interview process be initiated.
    • Once your final drafts of the resume and cover letter have been shared, you will be required to furnish details of your availability (date, day, time) at which the interview needs to be scheduled. This is very important for us, as we communicate these details with your Interviewer(s) and work on matching the timings of both you and them.
    • Please note, you will have 7 days from the sharing of your final copies of resume and cover letter, in which you will have to confirm of your convenient availability. In case, you fail to do so, we will close your case after intimating you. In case of issues, please get in touch with us.

Distribution Services  go back to top

  1. There is not enough information available on Distribution Services offered by GetSetResumes.com. Why is that? Also, I cannot see any Individual Plan on this as well?
    • Our Resume Distribution Services is in the nascent stage and we are still in the process of tying up with Recruitment agencies in India and abroad. That is the reason you will see this service in our Super Bundles but not as a stand alone service. In the bundles, we offer Resume Distribution as a Best Effort Service only and do not charge for it.

Value Packs  go back to top

  1. What are Super Bundles/Value Packs?
    • Super Bundles are money saver packs in which you can get multiple services in a single package and avail discounts as high as 50%.
  2. What are the benefits of availing a Super Bundle?
    • Apart from the discount benefit, a super bundle enables you to receive multiple services in a single go. More than that, as you partner with us for these multiple services, we get to know you a lot better through our interactions and we believe this helps us in providing you with an even more personalized service.

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Get in touch with us to know more

  • Tel: (+91) 9953776253,
           (+91) 9711988383
  • Email: JLIB_HTML_CLOAKING

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