Training & Delivery Manager - Resume Example & Template

Resume of Training & Delivery Manager in Text Format

  NIKITA SHRESHTHA

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

TRAINING AND DELIVERY MANAGER -leveraging 7+ years of experience

Skilled and multi-faceted training and delivey manager offering an exceptional performance record, recognized by steady advancement through increasingly responsible management positions. Specialize in client training, internal training and online training support.  Demonstrated record of success creating stimulating ad interactive leaning environments, encouraging participation and individual contributions and provide effective, clear and concise information in formats that promote high retention levels

PROFILE SUMMARY

• Skilled to train sales associates on how to market new products with existing store inventory, and manage all POS transactions.
• Proficient to devise a numbering system and facility floor plan revision that decrease heavy front desk traffic increasing productivity and customer service.
• Adept to foster an environment which encourages open team communication and idea sharing in the interest of process improvement and improve customer service.
• Competent to coordinate training with outside vendors to train all associates in the service center on upgrade to new version of windows.

CORE COMPETENCIES

• Performance Management. 
• Leadership Development
• Performance Improvement
• Strategic Partnerships
• Project Management 
• Cross-Functional
• Team Management
• Operations Management
• Employee Relations
• Conflict Resolution
• Resource Management
• Change Management
• HR Trend Analysis

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida Jan. 2017 – Present

Training and Delivery Manager

• Responsible for developing, organizing and conducting sales training programs across the Field Sales Organization.
• Provide culinary trends, insights, feedback, and best practices to the Sales Planning & Strategy team and cross-functional partners.
• Support the development of the right platforms and tools to achieve profitable growth.
• Synthesize, organize and leverage relevant channel and key customer insights, experiences and concepts into impactful training modules that assist in the delivery of the Sales AOP.
• Creates and implements divisional "train the trainer" sessions for Field Sales teams.
• Develops and updates all training and solutions selling tools in support of product launches.
• Develop strong relationships with key prime vendor military contacts to drive both appropriated and non-appropriated volume.

OMO, Greater Noida Jan. 2015 – Aug. 2016

Training and Delivery Manager

• Oversee, support, and develop a talented team of training professionals
• Cultivate a vibrant learning environment where employees feel supported in their continued growth and development
• Create and manage communication strategy for promoting and highlighting key training processes and activities
• Assess the current state of training, design the strategy, and direct the implementation and evaluation of learning solutions that support organizational goals.
• Develop and assist in delivering high quality, data- driven training plans for new hires in customer-facing roles (i.e. sales, account management, customer service)

ACADEMIC CREDENTIALS

Education – MBA (Human Resources) IBS Hyderabad 2015

BBA LPU Ahmedabad 2013

PERSONAL DOSSIER

Languages Known: English, Spanish & Hindi 

~References and other documents available upon request ~