Casino Host - Resume Example & Template

Resume of Casino Host in Text Format

PRIYA ROY

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CASINO HOST -leveraging 8+ years of experience

An accommodating and diligent host ensures the satisfaction of the casino clients and will do their best to fulfill any reasonable requests their clients, might have. Possesses outstanding communication skills and provides justified guidance required by any player at any point. Provides promotion and oversees the progress of clients to the loyalty programs organized by the casino.

PROFILE SUMMARY 

• Fully Familiar with marketing the services of the casino to all the potential as well as existing players of the casino.
• Analyze potential clients and convert them into regulars by offering an explanation of various casino benefits and loyalty programs.
• Service-oriented, skilled at catering to the needs of the clients, as well as offering them top-tier services while they are within the casino premises. 
• Attentive to client complaints and resolving their issues promptly and efficiently, thus making sure they leave with a wonderful and satisfactory experience.
• Encourages and guides regular and new players on the newly launched games, programs, and events of the casino.
• Prowess in communication, and thorough knowledge of the casino industry, and of casino operations, make relationships with new clients.
• Expertise in conducting and coordinating the special events organized by the casino as an attraction to new clients.
• Adequate in providing necessary training to newly appointed staff members, to ensure the smooth running of the casino.

CORE COMPETENCIES

• Casino Floor Management
• Client Relationship Management
• Communication Skills
• Player Tracking System
• Customer Service
• Problem-Solving
• Customer Satisfaction
• Telemarketing
• Team Leadership

PROFESSIONAL EXPERIENCE 

Casino Carnival, Goa | Nov 2021 - Present 

Casino Host

• Handling the promotional activities and overseeing the progress of the loyalty programs organized by the casino.
• Acting as a liaison, with various marketing segments leaders and group leaders that are onboard along with casino management and shoreside to ensure alliances are maintained
• Determining the level of complimentary services, to be provided to any particular player.
• Making sure that players are satisfied with the services provided by the casino as well as by the staff personnel.
• Overseeing the service delivery to all the players provided by the casino.
• Working closely with Table Games and Slot personnel to determine and identify opportunities to cultivate VIP guests.
• Responding to situations regarding disgruntled guests and using communication skills to diffuse possible confrontations; quickly evaluating situations, offering solutions and alternatives, and deciding on the plan of action.
• Assisting in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for the formation, development, education, and evaluation of the casino's host team.

Royal Casino, Sikkim | Jul 2017 – Oct 2021 

Assistant Casino Host

• Promoted the services of the casino to existing and prospective players.
• Provided varieties of services to casino players with the aim of converting them into regular and loyal customers of the casino.
• Guided new clients and helped them understand various newly launched casino programs and games.
• Catered to the needs of the players and provided them with luxury service while they are within the casino.
• Sent emails, as well as placed calls, to current and potential players to promote an astonishing image and exceptional services of the casino.
• Analyzed and established accurate reports for the player tracking database.
• Managed and handled guest accounts to approve casino complimentary services.
• Provided concierge class-type services to accommodate VIP guest requests such as; dinner, spa, and shore excursions.
• Served as backup for Executive hosts in their absence and on their behalf.
• Responsible for providing enhanced customer service, and additional on-property host presence for higher-end Mass and Premium Mass Players in an effort to foster loyalty.
• Encouraged the use of credit lines and extended the lines of credit when deemed appropriate and permissible by state regulatory law.
• Developed in-house invitation lists for special events and other significant casino events.

The Daman Casino, Daman | May 2015 – Jun 2017 

Customer Service Representative

• Counseled and guided clients and helped them understand various loyalty programs. 
• Listened to complaints and concerns of clients and get them resolved without any further delay.
• Coordinated all special events organized by the casino to attract prospective clients. 
• Executed prompt inquiries, and follow-ups with leads through phone and emails.
• Attended to players' needs and ensured compliance with casino rules, regulations, procedures, and policies.
• Implemented the company's policy and resolved customer grievances with a high rate of customer satisfaction, tracked by customer surveys.
• Generated leads through referrals & improve conversions on those leads.
• Provided in-depth assistance to Executive Hosts in support of their gaming block.
• Ensured player development floor office and casino floor are covered at all times.
• Created VIP event invite lists based on sales goals and strategies and fill events via sales calls.
• Established a direct line of communication with all service departments for the purpose of caring for high-value players.

ACADEMIC CREDENTIALS 

EDUCATION: 

• Master of Arts in English Literature, Christ University, Rajkot, Jul 2012 – Jun 2014
• Bachelor of Arts in English Literature, Parul University, Vadodara, Jul 2009 - Jun 2012

PERSONAL DOSSIER

Languages Known- English, Hindi, and Gujarati